Customer Support

We deal with many different suppliers and receive deliveries every day. We are not able to confirm in advance exactly when a product will be available, but the website is constantly updated as stock arrives.

Unfortunately, we can only accept orders placed through the website.

We currently ship to the United Kingdom including Northern Ireland, the Channel Islands and Isle of Man. Unfortunately at this time we cannot ship to other destinations.

Orders are usually dispatched within 1-3 working days. You will receive an automated email or text from the courier when your goods are dispatched. If you don’t see an email, please check your junk mail folder. Please make sure that you give the correct email address and mobile number when placing your order.

Yes. The email from DHL shows only a short version of the delivery address. Full details are in the system.

Please contact us by email, in English or Thai (enquiries@raanthai.co.uk), as soon as you have examined your goods. All damaged items must be photographed and the images attached to the email. Please list the items damaged, and remember to confirm the parcel’s delivery name and address.

Sorry, due to ever-changing prices we do not produce pricelists.

Unfortunately, we do not hold very large stocks of Philippine goods and therefore do not offer wholesale service for these products.

Yes. We offer a complete range of food service items commonly used by Thai catering establishments across the UK at the lowest possible prices. Simply email an order to enquiries@raanthai.co.uk for a
no-obligation quote.

Yes. Many of our products are available by the case with generous discounts available. Please email your requirements to
enquiries@raanthai.co.uk for a no-obligation quote.